Refund policy

30-Day Return Policy

At GraceToken Shop, we want you to feel confident in every purchase. If you are not completely satisfied with your order, you may return your item within 30 days of receiving it for a return or exchange.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it

• Be in its original packaging

• Be returned within 30 days of the delivery date

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale

• Gift cards

• Items that have been worn, damaged, or altered after delivery

Return Process

To start a return, please contact us with your order number and the reason for the return. Once your return request is approved, we will provide instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and issued to your original method of payment within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us as soon as possible so we can resolve the issue quickly.

If you have any questions about our return policy, please contact our support team and we will be happy to assist you.